Extended Christmas Returns at Derby House

extended-christmas-returns-at-derbyh-house

We want you to get it right this Christmas, but we’re making it easy for you if you don’t…

All orders placed from November 1st will automatically qualify for our extended returns period. This means you will be able to return any unwanted gifts up to and including 31st January 2019. Our normal returns criteria remains unchanged.

 

Last Christmas Delivery Dates

Free Delivery up to 21:00 (GMT) on Wednesday 19th Dec 2018

For all Mainland UK* deliveries we will continue to provide a FREE Super Saver Delivery option up to and including 21:00 (GMT) on the 19th December – so if you want your item in time for Christmas but don’t want to pay for delivery, then order it before the 19th December.

*Excludes Channel Islands, Scottish Highlands, Republic of Ireland, The Isle of Mann & The Isle of Wight. The last FREE super saver Delivery for items currently stored in the store will be Tuesday 18th December 2018

Next Day Delivery available to 21:00 (GMT) on Friday 21st Dec 2018

Please enter your delivery country and postcode/Zip code on the basket page to give you your postal options. For most parts of the UK*, delivery in time for Christmas will be available until 21:00 (GMT) on the 21st of December for delivery with Saturday service. If the Pre-Christmas delivery option is not available then we cannot guarantee delivery before Christmas. Please call us if you have any concerns.

*Excludes Channel Islands, Scottish Highlands, Republic of Ireland, The Isle of Mann & The Isle of Wight.  The last Next Day Delivery for items currently stored in the store will be Thursday 20th December 2018

Extended Returns for Christmas

All orders placed from November 1st will automatically qualify for our extended returns period. This means you will be able to return any unwanted gifts up to and including 31st January 2018. Our normal returns criteria remains unchanged and after this period returns will revert back to our standard period of 30 days.

Christmas & New Year Holiday Opening

We are open and taking orders in the time between Christmas and New Year although deliveries and customer service functions will be restricted during that time.

Overseas Orders for Christmas

Please note for Overseas orders we cannot give guarantees on delivery dates before Christmas.

We expect all orders placed with free delivery up to and including 16.00 (GMT) on the 13th of December for Australia, Spain and Portugal, 11th for the USA, 17th for France and 18th for Germany to arrive in time for Christmas.

We expect all orders placed with upgraded delivery up to and including 16.00 (GMT) on the 19th of December for France and Germany, 17th for Spain, Portugal, Italy and Australia and the 19th for the USA.

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