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Returns

We are happy to refund your goods based on the criteria below

  1. If you have changed your mind regarding the purchase you need to place the refund request within 30 days from when the item was received. We do not offer exchanges at this time.
  2. The goods need to be complete and undamaged and with the original packaging.
  3. We offer free returns within the UK. The details of how to complete your return will be given via email once you have filled out the returns form.

Or:

  1. If your item is defective/broken/faulty and under warranty please let our customer experience team know so that they may help you facilitate your free return.

If your return matches the above criteria then the next step is to use the form on the right to request a RAN and initiate the returns process. For full details regarding refunds and/or exchanges please see our Terms & Conditions


If you wish to return your goods please complete the form to obtain a valid Returns Authorisation Number (RAN).

Please note: You must enter the email address you used when ordering and returns will not be accepted without a valid Returns Authorisation Number.

Enter your order details

Fields marked (*) are mandatory

By clicking Request RAN on this page you are agreeing to our Terms & Conditions


Returns Address

Here is the returns address for all orders

Derbyhousestore.com
Internet Fusion Ltd,
Unit DC6,
Prologis Park,
Kettering,
NN14 1UA,
United Kingdom